We get a lot of questions from “Is your yoga mat cleaner safe for Manduka mat? to “Where do you make your products?” and everything in between. Here you’ll find answers to the most frequently asked of those questions.
If you can’t find an answer here, please contact us at firstname.lastname@example.org and we'll get back to you within 24hours.
Easy. We want you to be happy with your purchase and will do anything to make your online shopping experience a pleasant one. We are fanatically crazy about the quality of our products! All of our products are handcrafted from scratch using the finest and safest ingredients and essential oils.What Is Your Return Policy?
We believe shopping online should be a worry free experience. We are happy to accept returns/exchanges anytime within the first 30 days. The full details of our return policy are listed on our Returns & Exchanges page.Why Are Your Products Inexpensive? Am I Missing Something?
Simple. We like to focus more on what's inside the package. No fancy labels or national brand campaigns - that is not what we are about. We don't think your pets lifestyle should cost a fortune. You probably already spend enough on your pet gear and food. Yes, it's true that all natural ingredients and organic essential oils are more expensive, but we buy the raw materials in large quantities and run a very simple operation that allows us to make high-quality, all-natural products at price that just makes sense.The Products Smell Amazing? Who Creates The Blends?
Thanks for noticing! Every item we sell is truly one of a kind. Not only do they all smell great but they really work and are so beneficial for your pet. We also get feedback on almost a daily basis from creative customers that we use to create custom blends. We are constantly experimenting with new products and scents. We just love what we do!Where Do You Make Your Products?
We are located in the beautiful city of Houston, Texas. We started just making organic pet products for our friends and it grew from there into a whole line of all-natural and organic products that just work better and make your pets feel wonderful. With just 10 employees, we like to think of ourselves as a small family business that puts a little love and harmony into each item we make. A little gratitude goes a long way. Clickhere to learn more about our story.What If I Buy One Of Your Products And I'm Not Happy?
No problem. One of the most important things in this world is true happiness. Our products are intended to make you as owners feel happy, and your pets even happier. So if you are not happy with a product, then please feel free to return it for a full refund or exchange it for another item. The full details of our exchange policy are listed on our Returns & Exchanges page.Is PET DIESEL’s Organic Products Safe For My Pet?
YES! They are all-natural, water based formula infused with natural and organic essential oils.Why Do You Use Organic Essential Oils?
It goes back to quality. Not all essential oils are equal. We do our best to source the purest, therapeutic grade essential oils for our products. Essential oils are highly concentrated and a little goes a long way. These are derived from the earth itself - true botanicals and provide valuable psychological and physical therapeutic benefits. Remember, essential oils are all-natural and not artificial perfumes or fragrances.